FAQs

  1. What is AWD Serve? AWD Serve is a UAE-based online dropshipping store offering free delivery and cash on delivery on a variety of quality products.

  2. Do you offer free delivery? Yes, we offer free delivery on all orders across the UAE.

  3. Is Cash on Delivery available? Yes, COD is available for all locations within the UAE.

  4. What is your delivery timeframe? Typically, orders are delivered within 2 to 5 business days.

  5. How do I contact customer support? Email us at malikdanial844@gmail.com. We respond within 24 hours on business days.

  6. Can I return a product? Yes, returns are accepted within 7 days of delivery if the product is unused and in its original condition.

  7. Are all products eligible for return? No, some items such as intimate or hygiene-related products are not eligible for return.

  8. How do I get a refund? Once we receive and inspect the returned product, your refund will be processed within 7 business days.

  9. How do I track my order? You’ll receive tracking details via email once your order has been dispatched.

  10. Is there a minimum purchase requirement for free delivery? No, all orders qualify for free delivery.

  11. Can I change my shipping address? Yes, contact us as soon as possible if your order hasn't been shipped.

  12. What if I miss my delivery? Our delivery partners will reattempt the delivery or contact you for rescheduling.

  13. Can I cancel an order? Orders can be canceled before they are shipped by contacting our support team.

  14. How do I subscribe to the newsletter? You can subscribe at the bottom of our website to receive updates.

  15. Do you ship outside the UAE? Currently, we only ship within the UAE.

  16. What payment methods do you accept? We currently support Cash on Delivery.

  17. How do I use my wishlist? Click the heart icon on any product to save it to your wishlist for future reference.

  18. Are your products genuine? Yes, we ensure all products listed on AWD Serve are authentic and sourced from reputable suppliers.

  19. Is my personal information safe? Yes, your data is securely protected in accordance with our Privacy Policy.

  20. Do you have seasonal sales? Yes, subscribe to our newsletter to be the first to know about seasonal discounts and special offers.